Duke Energy Login, Bill Pay Number, Customer Service Number | Steps to Login

Headquartered in Charlotte, North Carolina, Duke Energy Corporation is an American electric power holding company in the US which also have its assets in Canada. The company owns 58,200 megawatts of base load and also the peak generation in the US. It distributes electricity to 7.2 million customers and empowers approximately 29,000 employees. Its territory covers almost 104,000 square miles. The Midwest generation of Duke energy comes from coal, oil, or natural gas and half of its Carolinas generation comes from nuclear power plants. In the year 2006, the Duke Energy generated about 148, 798,332 megawatt-hours of electrical energy.

As it has employed a large population, Duke Energy Login portal is accessible to every employee. Not only employees, the consumers can also login to their accounts to make Duke energy bill payments. Every bill is associated with Duke energy number. The duke energy customer service number is required by the user while making any online payments towards the bill. We will discuss more about it here.

How to Register Duke Energy Account?

Visit the Official website and find the ‘Register’ option. You will see the option there and then. Now, click on ‘Register’. There are two scenarios – if you are using this service and haven’t registered the account yet and the second one is you have to start using this service and registering the account.

Let’s start with Scenario 1 – You are using this service and haven’t registered the account yet:

  • Click on ‘YES, I have service’.
  • Now choose, what type of account you have either home, business or other and click on ‘Continue’.


  • Enter your account number or social security number and a method to verify the information.
  • Once the verification is done, you are all set to create your profile.
  • You can enter all your personal details in the profile and check your email for the confirmation link after profile setup.
  • Confirm your email and you are all set.

This will help you check the bills generated online and save paper. Moreover, you can enable alerts to your email id as well. You can pay Duke Energy bills online, do duke energy stock trading as well.

Now, let’s look at scenario 2 where you want to start the services and are looking to register the Duke Energy account.

  • Click on ‘NO, I need to start services’.
  • It will ask you that what you want to do – ‘Start Service’, ‘Stop Service’ or ‘Move Service’.
  • Click on “Start Service” to start the service and select the type of account.
  • It will suggest you the documents you require to start the service.
  • Fill in your details.
  • Verify your identity.
  • Fill in the contact info.
  • Review your information and ‘Submit’.

Soon a verification will be processed, and you will be able to start with the services. The account must be monitored for any new notification and confirmation that you can now use Duke Energy Electricity services.

Frequently Asked Questions

Here are some of the common frequently asked questions that people might want to know while going through the registration process. Have a look if you are one of them.

Why Duke Energy needs my social security number and date of birth to start the service?

For Duke Energy to extend the services to you, the company needs to verify your identity. Providing information to the company helps them protect your identity and easily validate your credit profile.

How much lead time do I need to start, stop, or move my home service?

The customers applying online to start, stop or move the service must allow at least three business days for an application to be processed. Customers who are required to temporarily disconnect their service should call Duke Energy 24 hours in advance of the time they need to suspend the service.

Can my spouse / another person request service on my behalf?

No, the service can be put only in the name of the person making the application.

Will I need to pay a deposit for this service?

All the residential customers must establish a credit prior to connection of an electrical service. For new customers, the company runs a credit check at the time of application for determining if a security deposit will be required or not. The customers with existing services who have no more than two late bill payments in the last 12 months and not a previously charged off accounts will not be required to pay the security deposit. If the security deposit or a guarantor is required, they will contact you via email with additional instructions. The deposits, when requested, protect the company and its customers from those who use electricity, and then move without paying for it. Such losses affect all of the customers, so security deposits help the company to keep everyone’s costs down.

If I must pay a deposit, when will I get it back?

Duke Energy will hold the security deposit until your account shows a good payment history, or until the service is disconnected and the deposit is applied to the final bill.

How can I manage my account online once I’ve established service?

Once you have established the service, Duke Energy will assign you an account number that you can use to register for the online account management services.

Places where Duke Energy Provides Its Services

  • Duke Energy Florida
  • Duke Energy Indiana
  • Duke Energy Kentucky
  • Duke Energy North Carolina
  • Duke Energy Ohio
  • Duke Energy South Carolina

Here are different payment locations for your Duke Energy electricity bills.

Duke Energy Mobile App

Now, with Duke Energy Android and iOS mobile app, the users can access their account from anywhere. The Duke Energy app is available on Google PlayStore and Apple AppStore. You can stay on top with your energy and bill usage through this application. You can take benefits of its energy and money-saving products & services through the app. You can even text from your mobile to receive the download link. Simply text MOBILE to 57802 to download the application on your smartphone. Here are a few things that can be done while using the application or even your web account:

  • Easily pay and view the bill.
  • Report ant outage.
  • Track your energy usage.
  • Simply setup the bill reminders.
  • Take advantage of offers.
  • Contact them through the app.

Duke Energy Bill Payment Online

To pay your electricity bill, you must know your Duke Energy Customer Service Number associated with your account. You can also login with this umber or register your account. There are multiple options to pay Duke Energy bills. Go to Duke energy bill pay login if you are looking to make the payments online. You have options to pay the money online through your credit/debit card, using app or any other online pay method through which the bill payment can be made. Here are different payment methods to choose from.

Pay Online Sign up for Paperless Billing to pay online using your checking or savings account View your bill online Free
Payment reminders
Immediate payment
Pay Using a Credit Card / Debit Card / eCheck Use Speedpay to pay online Immediate payment Free
Pay with Automatic Draft Online using your bank account View your bill online Free
Recurring automatic payment
Pay by Phone Use Speedpay to pay by phone (800.452.2777) Immediate payment Free
Pay by Mail Mail a check or money order to: Mail payment directly to Duke Energy Postage
Duke Energy

P.O. Box 1003

Charlotte, NC 28201

Pay in Person Make a payment in person at one of our preferred locations Immediate payment Varies by location


Bill payments have been made easy at comfort of your home. You need to be really clever to save your time by making the payments through online mode. You can even enable automatic payment option. SO do Duke Energy Login to check your bills, register a complain and do different activities through its mobile app